Returns and Refund Policy

At Bezier Ltd ("we," "us," or "our"), we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, our Returns and Refund Policy provides you with the necessary information to return your items and receive a refund.

1. Returns

• 1.1 Eligibility
  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, in their original condition, with all tags and packaging intact.
  • Items that are not eligible for return include underwear, swimwear, and any other items marked as non-returnable on our website.
• 1.2 Process
  • To initiate a return, please contact our customer service team at [email protected] or +44 (0) 7944786575.
  • Provide your order number, the items you wish to return, and the reason for the return.
  • Our customer service team will provide you with a return authorisation number and instructions on how to send the items back to us.
• 1.3 Shipping
  • You are responsible for the cost of returning the items unless they are faulty or incorrectly supplied.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

2. Refunds

• 2.1 Processing
  • Once we receive your returned items, we will inspect them to ensure they meet our return eligibility criteria.
  • If the return is approved, we will process your refund within 14 days.
  • Refunds will be issued to the original payment method used for the purchase.
• 2.2 Exceptions
  • Shipping costs are non-refundable, except in cases where the item was faulty or incorrectly supplied.
  • If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a fault on our part.
• 2.3 Exchanges
  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

3. Faulty or Incorrect Items

• 3.1 Reporting
  • If you receive a faulty or incorrect item, please contact us within 7 days of receipt at [email protected].
  • Provide your order number, details of the issue, and, if possible, photographic evidence.
• 3.2 Resolution
  • We will arrange for a replacement item to be sent to you at no additional cost or provide a full refund, including any shipping costs incurred.

4. Contact Us

If you have any questions or need further assistance with our Returns and Refund Policy, please contact us at: [email protected]

By purchasing from us, you agree to this Returns and Refund Policy.

--- Bezier Ltd